Refund and cancellation policy
Clear terms for a snorkelling day trip, a one- or two-night island stay, and any optional national-park accommodation upgrade.
Last updated: 22 September 2026
The cancellation terms depend on what you booked. Your written confirmation identifies the trip, the amount paid and any room upgrade secured later.
Snorkelling day trips
Refund minus ฿1,000
If you cancel more than seven days before your trip date, we refund the amount you paid less one ฿1,000 booking and payment administration charge per booking. The deduction cannot exceed the amount you paid.
No customer-cancellation refund
If you cancel seven days or fewer before your trip date, the amount paid for the day trip is non-refundable.
2 days / 1 night and 3 days / 2 nights
The following terms apply to the base overnight package, including its regular tent. They apply to both trip lengths.
20% deposit · refund minus ฿1,000
When travel is more than seven days away, a confirmed regular-tent trip can be secured with a 20% deposit. If you cancel more than seven days before departure, we refund payments received for the base package less one ฿1,000 booking and payment administration charge per booking. The deduction cannot exceed the amount paid.
Balance due · no cancellation refund
The remaining 80% is due exactly seven days before departure. For bookings made seven days or fewer before departure, full payment is required. If you cancel seven days or fewer before travel, payments for the base overnight package are non-refundable.
Air-conditioned tents and bungalows
We can first confirm the trip with a regular tent. The National Park opens upgraded accommodation reservations up to 60 days before arrival. We then request your preferred air-conditioned tent or bungalow. An upgrade is subject to availability and is not guaranteed.
Pay when the upgrade is available
If your requested room is available, we confirm the exact supplement and ask you to pay the room charge immediately. We then complete the National Park reservation and confirm it in writing. The upgraded accommodation is not reserved until confirmed and paid for.
Once paid and booked with the National Park, the upgrade payment is non-refundable if you cancel, even when the base trip qualifies for an early-cancellation refund. This is a separate national-park accommodation charge. We will identify the room charge separately in your written confirmation.
How to cancel or request a change
- Use our Booking Support form with your booking reference, lead traveller’s name and trip date.
- Tell us whether you want to cancel or request another date. A date or room change is subject to availability and any charges we confirm in writing.
- We will acknowledge your request in writing and explain the base-trip refund, any non-refundable paid upgrade, or the revised arrangement.
We use the time your written cancellation request reaches our Booking Support form to assess the seven-day cutoff, and we acknowledge it in writing. Refunds are normally returned to the original payment route; payment-provider processing times may vary. If we or the trip operator cancel the service, we assess that separately from a customer cancellation. Your confirmation and any written change form part of these terms. Nothing here limits a consumer right that cannot legally be excluded.